Templates - Troubleshooting

Fonts not displaying correctly

In order for a font to display, or export, correctly it needs to be available for Insight to use. If a template is added with an unusual font, one that Word does not come with by default for example, you may need to embed it in the template for it to work.

The text should still display, but using a standard font rather than the one you wanted.

Follow the instructions below to embed the font or fonts. You will need to be an Admin user to upload it to Insight.

Use a computer with the required font installed

In order to embed the font, you will need to open the template on a computer that can display it. This will probably be the one the template was originally created on before uploading to Insight.

Alternatively, you may need to identify the font that is not displaying, download it from the original source and install it.

Once you have the font (or fonts) displaying correctly and available to use in documents, proceed through the following steps:

On a Windows PC
  1. Open the report template in Word.
  2. Click the File tab and then click Options (it's near the bottom left corner of the window).
  3. In the left column, select Save.
  4. At the bottom, under Preserve fidelity when sharing this presentation, select the Embed fonts in the file check box.
    Save options
    Selecting Embed only the characters used in the presentation reduces the file size but limits editing of the file using the same font. It is recommended to leave this check box blank.
  5. Click OK.
  6. Save the file.
  7. In Insight, navigate to Admin - Parent report templates and settings. Find the template you embedded the font in and click Replace Template. Browse to the file you saved in step 6 and click Open.
  8. Go to Reports - Parent Reports. Choose the newly replaced template and Preview Report. The embedded font should now display correctly, including when exported as a Word file or PDF, regardless of the computer used to download or display it.
On an Apple Mac
  1. Open the report template in Word.
  2. Select Word - Preferences.
  3. In the dialog box, under Output and Sharing, select Save.
  4. Under Font Embedding, select Embed fonts in the file.
  5. When you save the file, the fonts used in it will be embedded in the file.
  6. In Insight, navigate to Admin - Parent report Templates and settings. Find the template you embedded the font in and click Replace Template. Browse to the file you saved in step 6 and click Open.
  7. Go to Reports - Parent Reports. Choose the newly replaced template and Preview Report. The embedded font should now display correctly, including when exported as a Word file or PDF, regardless of the computer used to download or display it.
Embedding the font does not solve the display

Not all fonts can be embedded. Font creators can set different options for their fonts, including: Non-embeddable, Preview/Print, Editable, and Installable. To see what level of embedding your installed font is on a Windows PC, go to Control Panel and click Fonts. Clicking on the font shows the Font embeddability setting.

Fonts

Even with the font embedded, not all fonts will work. If the font does not display correctly in the Parent Report Preview pane then you may need to try a different font.

The Word file size is now very large

Certain fonts can be very large compared to others, so if file size is a concern, consider using alternative fonts. If you want to remove the embedding, you can turn off the Embed setting in the File - Options dialog box (described above) and save the file. Then, once you close and re-open the file, a different font is substituted for the font that had been embedded previously. 

content, in part, copied from Microsoft support pages

Layout Troubleshooting

Occasionally you may find that your reports, when produced, don't appear quite as they did in your original template.

Usually this is down to the items in the template, such as text boxes or images, moving when the report text is added for the pupil.

Layout Options

When you add a shape, text box or image, there are a number of layout options available.

Select the item to see the Layout Options icon, then click the icon to see the options.

The best way to ensure your item remains in position is to choose the In Front of Text option. This should ensure it remains in place regardless of any text surrounding it. However, you will need to be cautious if you have a placeholder near the item that could insert text of varying lengths, as a longer piece of text could go behind your item. Pupil names are a good example of this.

If you're producing report exports with pupils in a single file, as a long PDF or Word file, you may also need to ensure the Object Anchor is positioned appropriately.

Again, click an item to see its anchor. In the example above, you will see that the anchor for the selected text box is positioned on the school logo image. In most cases, the anchor should be positioned to the left of the document. Click and drag the anchor to its desired position.

Unable to select a picture

If you can't select a picture, it may be behind another block of text.

To select the picture, use the Selection pane:

In Word, select Home > Select > Selection Pane.

In the Selection pane, select the picture.

If necessary, you can now use the arrow keys on the keyboard to move the image.


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