In order for a font to display, or export, correctly it needs to be available for Insight to use. If a template is added with an unusual font, one that Word does not come with by default for example, you may need to embed it in the template for it to work.
The text should still display, but using a standard font rather than the one you wanted.
Follow the instructions below to embed the font or fonts. You will need to be an Admin user to upload it to Insight.
Use a computer with the required font installed
In order to embed the font, you will need to open the template on a computer that can display it. This will probably be the one the template was originally created on before uploading to Insight.
Alternatively, you may need to identify the font that is not displaying, download it from the original source and install it.
Once you have the font (or fonts) displaying correctly and available to use in documents, proceed through the following steps:
On a Windows PC
Open the report template in Word.
Click the File tab and then click Options (it's near the bottom left corner of the window).
In the left column, select Save.
At the bottom, under Preserve fidelity when sharing this presentation, select the Embed fonts in the file check box.Selecting Embed only the characters used in the presentation reduces the file size but limits editing of the file using the same font. It is recommended to leave this check box blank.
Click OK.
Save the file.
In Insight, navigate to Admin - Parent Report Templates. Find the template you embedded the font in and click Replace. Browse to the file you saved in step 6 and click Open.
Go to Reports - Parent Reports. Choose the newly replaced template and Preview Report. The embedded font should now display correctly, including when exported as a Word file or PDF, regardless of the computer used to download or display it.
On an Apple Mac
Open the report template in Word.
Select Word -Preferences.
In the dialog box, under Output and Sharing, select Save.
Under Font Embedding, select Embed fonts in the file.
When you save the file, the fonts used in it will be embedded in the file.
In Insight, navigate to Admin - Parent Report Templates. Find the template you embedded the font in and click Replace. Browse to the file you saved in step 6 and click Open.
Go to Reports - Parent Reports. Choose the newly replaced template and Preview Report. The embedded font should now display correctly, including when exported as a Word file or PDF, regardless of the computer used to download or display it.
Embedding the font does not solve the display
Not all fonts can be embedded. Font creators can set different options for their fonts, including: Non-embeddable, Preview/Print, Editable, and Installable. To see what level of embedding your installed font is on a Windows PC, go to Control Panel and click Fonts. Clicking on the font shows the Font embeddability setting.
Even with the font embedded, not all fonts will work. If the font does not display correctly in the Parent Report Preview pane then you may need to try a different font.
The Word file size is now very large
Certain fonts can be very large compared to others, so if file size is a concern, consider using alternative fonts. If you want to remove the embedding, you can turn off the Embed setting in the File - Options dialog box (described above) and save the file. Then, once you close and re-open the file, a different font is substituted for the font that had been embedded previously.
Updated 2 weeks ago
