Two Factor Authentication

Add an extra layer of security to your user accounts by using Two Factor Authentication (2FA). Insight supports the use of an authenticator app like Google Authenticator or Authy. Typically this app runs on your mobile phone. It generates 6-digit codes, which are entered during login, in addition to a password.

Request for School/Trust

The Two Factor Authentication feature requires enabling before you can use it. If you want it available for users in your school or trust, please contact Insight support. They can switch on the feature for you.

Enable Two Factor Authentication for user login

Each user needs to enable Two Factor Authentication for their account, via My Account > User Profile.

Next, click Enable Two Factor Authentication.

Now follow the instructions to scan the QR code with your authenticator app of choice. Enter the code from your authenticator app into the text box under Step 2 and click Next.

If successful you will be presented with your recovery codes. Note these somewhere safe. They allow one-time access in the event that you lose access to your authenticator device.

Account Recovery

If you lose your recovery codes and your authenticator access then you will need to contact a user in your school or trust who has Admin access and ask them to disable Two Factor Authentication for your account. This will enable you to get access to your account and then re-enable Two Factor Authentication once logged in.

Admin users can disable Two Factor Authentication for a user by accessing the Manage Staff screen and editing the user.

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