Contact us for help and support
Updated
If you can't find what you're looking for or need some extra help, you can access our Help centre at the top right of the screen. Here you can access these help guides, interactive tutorials, training and technical support:
Technical support | You can access support by telephone or email from Insight by clicking Help > Contact Us. We have a team of friendly experts ready to help. Phone lines are open Monday to Friday, 9am - 4.30pm, and we aim to reply to emails within 1 working day. |
Training and Webinars | If you’d like training, or just a general refresher about Insight, click the Help menu in Insight to book a free session via Help > Getting Started and training > Training. We periodically run free webinars to refresh your knowledge of Insight's tools and offer training on new features. Keep an eye on Insight's Home screen or find information here. |
Data Consultation | To discuss any aspect of school data including statutory assessment, measuring progress, ASP, IDSR, standardised tests, reporting to governors, and monitoring pupils with SEND, grab the chance to chat with our resident data expert, James Pembroke of Sig+. Book for free via Insight's Help menu at Help > Getting started and training > Sig+ Surgery. |
Roadshows | We periodically run free in-person training sessions, focusing on new developments, popular topics such as building headline reports for governors, and advice on system setup. These are always fun and include plenty of opportunity for discussion and Q&A throughout the day (and biscuits). These are announced on the Home screen of Insight or you can find information here. |
