Help with Third Party Systems
Updated
From time to time customers ask us to help when there's an issue extracting data from a system other than Insight.
We like to think this is a testament to the effectiveness of our support, but unfortunately we're not able to support third party systems and we encourage you to contact other providers directly for support.
Inline with our Support Services Policy, we have a strict policy against logging into or otherwise viewing third party systems, since this may inadvertently put a customer in breach of the third party's terms, and may expose our staff to personal or proprietary data that we shouldn't have access to.
If, as a customer, you're having trouble getting your data out of another system, please do contact them. Even if you're ending your contract with a provider, you have a legal right to have your data returned to you under GDPR, where you are the Data Controller and the third party is a Data Processor:
"the processor must delete or return all personal data to the controller (at the controller’s choice) at the end of the contract" (from ICO guidance)
Your Terms and Conditions / Contract or Data Processing Agreement should include details about this right.
