We conduct an automated full backup of the Insight database every night.
Backups are stored in the UK across multiple devices spanning a minimum of three AWS Availability Zones.
Backups are retained for 14 days, and then permanently deleted.
Backups are encrypted at rest.
Access to backups is restricted in line with our Access Control Policy.
Automated tests are in place to check that the daily backup is running.
Full system recovery from backups is tested at least annually, and logs are kept, in line with our Backup Policy.
Our backups are primarily for disaster recovery scenarios and not intended for recovering a small subset of data.
Some data (for example Assessments) have revision tracking enabled and can usually be recovered by sending a help request to our support team.